LEGAL REFERENCE

Our Legal Framework

boru 01 operates with clear terms that protect your account, your payments and your play. We've built our legal structure around Indonesia's payment landscape and regional compliance standards...

Account SecurityPayment ProtectionFair PlayData PrivacyDispute Resolution
boru 01 Our Legal Framework

Policy & Jurisdiction

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Legal Support Channels

Email Support Reach our legal team at [email protected] for account...
Live Chat Chat with our support specialists during platform hours...
Dispute Form Submit formal disputes through your account dashboard. Include...
REVIEW SIGNALS

Policy Transparency & Review

Regular Audits

Our terms and payment flows are audited quarterly by independent compliance reviewers to ensure consistency with regional standards.

Player Feedback Loop

We collect player feedback on policy clarity and dispute resolution. Changes are documented and communicated before they take effect.

Transaction Logging

Every DANA, OVO, GoPay and QRIS transaction is logged with timestamp, amount and status. Records are retained for 7 years.

Account Verification

We verify account holder identity at registration and before large withdrawals to prevent fraud and comply with regional requirements.

Dispute Escalation

Unresolved disputes can be escalated to our legal review team. We aim to resolve 95% of cases within 10 business days.

Policy Archive

All previous versions of our terms are archived with effective dates. You can review what changed and when on our policy history page.

PLATFORM COMPARISON

Consistency Across Our Policies

01

Account Terms

Same account rules apply whether you're on desktop, mobile or tablet. No hidden clauses per device.

02

Payment Rules

DANA, OVO, GoPay and QRIS deposits and withdrawals follow identical timelines and fee structures across all regions.

03

Dispute Handling

Every player dispute follows the same investigation process and timeline, regardless of account age or deposit history.

04

Data Retention

Account data, transaction records and chat logs are kept for the same duration for all players in supported regions.

05

Bonus Terms

Promotional terms are identical for all eligible accounts. No regional variations or hidden rollover differences.

06

Withdrawal Limits

Daily and monthly withdrawal caps are the same for all account tiers. Limits are published in your account settings.

07

Responsible Play

Account pause, session limits and spending controls are available to all players through the same dashboard interface.

PLATFORM SNAPSHOT

What Defines Our Legal Stance

Transparent Fees Every deposit and withdrawal fee is shown before you confirm...
Account Ownership Your account belongs to you. We don't hold funds in...
Fraud Prevention We monitor for suspicious activity and may pause withdrawals if...
Data Security Your personal data and payment details are encrypted end-to-end. We...
Dispute Rights If a transaction is disputed, you have the right to...
Policy Updates Changes to our terms are announced 30 days in advance...

Legal Questions Answered

File a dispute through your account dashboard with the transaction ID and reason. Our team investigates within 5 business days. If we find an error, we reverse the charge and credit your account immediately.

We retain account records, transaction logs and chat history for 7 years after account closure. You can request a data export anytime through your account settings or by emailing [email protected].

Yes. All deposits are logged and verified. If a deposit fails to credit, we investigate and reissue within 24 hours. Your payment provider also maintains transaction records for your protection.

We can freeze an account if required by law or if we detect fraud. You'll receive written notice with the reason. Legitimate accounts are unfrozen within 10 business days of resolution.

Daily limit is Rp 50,000,000; monthly limit is Rp 200,000,000. VIP accounts may have higher limits. Check your account dashboard for your tier. Limits reset at midnight Jakarta time.

No. We never sell or share your personal data. We only share transaction data with payment providers (DANA, OVO, GoPay, QRIS) to process your requests. All sharing is encrypted and logged.

Submit a closure request through your account settings. We process it within 3 business days. Any remaining balance is withdrawn to your registered payment method at no charge.